Refund policy

Last updated: 15 August 2026

This policy applies to purchases made through www.nosmallprint.co.uk.

No Small Print is operated by Mahruf Ahmed, trading as No Small Print.

Our products are produced individually after an order is placed. Because each item is made to order, we do not offer an additional voluntary change-of-mind returns scheme beyond the cancellation rights described below. This does not affect any consumer rights that cannot legally be excluded.

1. Contacting us

For cancellations, returns, delivery problems or concerns about an order, contact:

Email: enquiries@nosmallprint.co.uk

Please include your order number and the email address used to place the order.

Please contact us before sending anything back so that we can provide the correct instructions. Do not return an item to the sender address shown on its packaging or to any production or fulfilment location.

2. Pre-designed products

A pre-designed product is one containing a standard No Small Print design that has not been customised using customer-supplied names, photographs, wording, dates, artwork or other individual specifications.

Although these products are produced after an order is placed, that alone does not make them personalised products.

If you are a UK consumer, you may cancel your purchase of a pre-designed product without giving a reason by notifying us within 14 days after the day on which you, or someone nominated by you, receives it.

If one order is delivered in separate shipments, the 14-day period begins on the day after the final item is delivered.

After notifying us, you must return the product within a further 14 days.

Customers outside the UK may have equivalent or additional cancellation rights under applicable local law.

3. Personalised products

Products made to your individual specifications or clearly personalised for you are not eligible for change-of-mind cancellation or return where the law permits this exception.

This includes products incorporating customer-supplied:

• Names or initials

• Photographs or artwork

• Dates or personal messages

• Custom wording

• Other unique specifications

Selecting a standard garment size, garment colour or other ordinary option from a fixed list does not, by itself, make a product personalised.

The personalised-product exception does not affect your rights if the item is faulty, damaged, incorrectly produced, materially different from the confirmed personalisation or otherwise not as described.

4. Cancelling or changing an order before production

Contact us immediately if you wish to cancel or amend an order.

Orders may enter production shortly after they are placed. We will try to stop or amend an order, but we cannot guarantee that this will be possible once production has begun.

For a genuinely personalised product, cancellation or amendment after ordering is not guaranteed. If production has not started, we may agree to cancel or amend it.

For a pre-designed product, an inability to stop production does not remove a statutory cancellation right that applies to your purchase. We may ask you to return the product after it arrives.

5. Exercising a cancellation right

Email enquiries@nosmallprint.co.uk with a clear statement that you wish to cancel your purchase. You may use the model cancellation form at the end of this policy, but you are not required to use it.

We will acknowledge your cancellation by email and provide return instructions where a return is required.

Contacting us first helps ensure that your return reaches the correct location. It does not prevent you from exercising a legal cancellation right.

Do not send a return to the address printed on the original parcel or to an unauthorised production address. Such parcels may not reach us and may be impossible to recover.

6. Condition of non-faulty returned products

You may examine and try on a product as you reasonably would in a physical shop.

You are responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics and fit. This may include wearing the garment for longer than necessary to try it on, washing it, marking it, staining it, damaging it or removing attached labels unnecessarily.

Any lawful deduction from a refund will reflect the actual reduction in the product’s value.

Please return the product securely packaged. Original packaging is preferred where reasonably possible, but its absence does not automatically remove a statutory right.

7. Return postage

For an eligible non-faulty cancellation or change-of-mind return, you are responsible for the direct cost of returning the product unless:

• We agree otherwise;

• The product is faulty, damaged, incorrectly supplied or not as described; or

• Applicable law requires us to pay the return cost.

We recommend using a tracked postal service and retaining proof of postage. We cannot be responsible for a returned parcel that does not reach the authorised return address.

Where a product is faulty, damaged or incorrect, contact us before returning it. Photographic evidence may allow us to resolve the matter without requiring a physical return.

8. Refunds for eligible change-of-mind cancellations

For an eligible cancellation, we will refund:

• The price paid for the returned product; and

• The cost of the least expensive standard delivery option that we offered for the order.

If you selected a more expensive delivery method, the additional delivery charge will not be refunded unless applicable law requires otherwise.

We will issue the refund without undue delay and no later than 14 days after:

• We receive the returned product; or

• You provide evidence that you have sent it back,

whichever occurs first.

Refunds will normally be made to the original payment method. We may make a lawful deduction if the returned product has been handled beyond what was reasonably necessary.

9. Faulty, damaged, misprinted, incomplete or incorrect products

All products, including personalised products, must meet the mandatory quality and description requirements that apply to your purchase.

If an item arrives damaged, defective, incorrectly printed, incomplete, in the wrong quantity or materially different from what you ordered, please contact us as soon as possible and preferably within 27 calendar days of delivery.

The 27-day request gives us sufficient time to investigate and arrange a prompt production remedy. It does not shorten or replace any mandatory legal rights you may have.

Where reasonably possible, please provide:

• Your order number;

• A clear description of the problem;

• A photograph showing the entire product;

• Close-up photographs clearly showing the fault, damage or printing problem;

• Photographs of the external and internal packaging;

• A photograph of the shipping label; and

• Confirmation of how many items are affected.

Please keep the item, packaging and shipping label until we tell you that they are no longer required. Do not wash, alter, repair or dispose of the product while the issue is being investigated, unless keeping it would be unsafe or unreasonable.

Once we have reviewed the evidence, we may offer an appropriate replacement, repair, price reduction or refund, depending on the circumstances and the rights that apply. A replacement will normally be considered where it can resolve the problem promptly, but this does not displace a legal entitlement to another remedy.

You will not be required to pay reasonable return costs for goods lawfully rejected because they are faulty, damaged, incorrect or not as described.

10. Colour and normal production variation

Colours displayed on screens can vary according to the device, brightness, colour profile and display settings being used. Printing on fabric may also produce small variations between the on-screen image and the finished product.

Minor variations within reasonable printing and manufacturing tolerances are not necessarily defects.

This does not excuse substantial colour errors, incorrect artwork, defective printing or a product that is materially different from its description or confirmed personalisation.

11. Wrong size, colour or customer-supplied information

Please check the size guide, garment colour, quantity, spelling and all personalisation details carefully before completing checkout.

An item is not faulty merely because:

• The customer selected the wrong size;

• The customer selected the wrong garment colour;

• The customer changed their mind about a design or colour;

• Customer-supplied spelling, wording, dates or other information was incorrect; or

• The fit or colour preference changed after ordering,

provided that the product supplied matches the confirmed order and its description.

For genuinely personalised products, we do not normally provide a refund or replacement for a customer selection or submission error.

For pre-designed products, a UK or other applicable statutory change-of-mind cancellation right may still apply. Where it does, the customer will normally be responsible for return postage.

Once any applicable cancellation period has expired, we do not normally accept non-faulty products or provide a free replacement because the wrong size or colour was selected.

We nevertheless want customers to feel comfortable contacting us. If you have made a mistake or are unhappy with your selection, please email us. We will listen and consider whether a practical goodwill solution is available, but any goodwill remedy is discretionary and cannot be guaranteed.

If the size, colour, wording or personalisation supplied differs from the confirmed order, it will be treated as an incorrect product under section 9.

12. Exchanges

We do not operate a direct exchange service.

For an eligible pre-designed product, you may return it under an applicable cancellation right and place a separate order for the preferred size, colour or design.

The cost of a replacement order resulting from a customer selection error is not covered by us unless we expressly agree otherwise as a goodwill gesture.

If we supplied a faulty, damaged or incorrect item, contact us before placing another order so that we can arrange the appropriate remedy.

13. Lost or undelivered orders

If an order has not arrived by its estimated delivery date, first check the tracking information and whether the carrier has left it with a neighbour, at a safe place or at a collection point.

Please report a potentially lost shipment to us within 27 calendar days after the estimated delivery date. This provides time for us to investigate and submit a delivery claim.

The 27-day request does not limit any mandatory legal rights concerning non-delivery.

Depending on the outcome of the investigation and applicable law, we may arrange a replacement or refund.

14. Incorrect addresses, unclaimed parcels and refused delivery

You are responsible for providing an accurate and complete delivery address and for collecting a parcel where the carrier directs it to an authorised collection point.

If an order cannot be delivered because:

• The supplied address was incorrect or incomplete;

• The recipient refused delivery without a lawful basis for rejecting the goods; or

• The parcel was not collected within the carrier’s collection period,

the parcel may be returned or disposed of and may not be recoverable.

Please contact us within 27 calendar days after the estimated delivery date if tracking shows that an order is being returned or could not be delivered.

Where the delivery failure resulted from customer-provided information, refusal or failure to collect, additional production and delivery charges may apply before a replacement can be sent. A refund or free replacement is not guaranteed.

This does not affect your rights where the delivery failure was caused by us or the delivery carrier.

15. Goodwill assistance

Our products are made individually, so non-faulty returned or remade items can represent a direct cost to a small independent business. For that reason, we cannot promise refunds, exchanges or replacements beyond applicable legal rights and the commitments in this policy.

However, we are always willing to discuss a genuine concern. Contact us with your order details and we will consider whether there is a fair and practical way to help. Any assistance outside your legal rights is offered at our discretion and does not create an ongoing entitlement.

16. Mandatory local rights

This policy provides a general returns framework for customers worldwide.

Nothing in this policy excludes, restricts or replaces any consumer right or remedy that cannot lawfully be excluded in the country or region where you live. If applicable local law gives you stronger rights than this policy, those rights will apply.

Model cancellation form

Complete and send this form only if you wish to use it. You may instead send any other clear cancellation statement to enquiries@nosmallprint.co.uk.

To:

Mahruf Ahmed, trading as No Small Print
2153 Stratford Road
Hockley Heath
Solihull
B94 6EA
United Kingdom

Email: enquiries@nosmallprint.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Order number:

Goods ordered:

Ordered on:

Received on:

Name of customer:

Address of customer:

Email address:

Signature: Only required if submitted on paper

Date: